Website Terms of Use

These Terms govern your use of the serm.ua website. By using the site, you agree to these terms; if you do not agree, please discontinue use.

1. About the website

The website is owned by FOP Malenko Hryhorii Serhiiovych, Tax ID 3157912973, address: 02149, Kyiv, Larysy Rudenko St., 5, apt. 89 (hereinafter "we"). Contact: malenko@serm.ua. The website is an information resource for an agency specializing in reputation management in search engines and other digital environments.

2. Informational nature of materials

The materials on this site are for informational purposes only. They do not constitute legal, financial, or other professional advice, are not a public offer, and do not create any obligations regarding results, timelines, or costs. Each situation is unique and requires individual analysis.

3. Consultation and service requests

• Submitting a form does not constitute a contract and does not create any obligations for either party.
• Services are provided exclusively on the basis of a written contract. Case details are discussed only after a non-disclosure agreement (NDA) has been signed.
• We reserve the right to refuse a consultation or collaboration without providing a reason.
• We do not undertake tasks involving illegal methods, such as document forgery, unauthorized system access, fake reviews or accounts, disinformation, threats, or pressure on third parties.

4. Intellectual property

The texts, illustrations, design, and structure of the website belong to us or are used under license. SERM is a registered trademark.

You may quote materials with an active link to the source, provided the scope is justified by the purpose of the citation. Full or substantial copying, translation, modification, or commercial use without written permission is prohibited.

5. Acceptable use

It is prohibited to interfere with the operation of the site, bypass its security, automatically collect data (except for indexing by search engines and similar services), provide false information in forms, submit requests on behalf of a third party without authorization, or use the site for spam.

6. Links to third-party resources

The site may contain links to third-party resources. We do not control their content and are not responsible for it.

7. Limitation of liability

The website is provided "as is." We strive for accuracy and relevance in our materials, but we do not guarantee their completeness or the continuous availability of the site. To the extent permitted by law, we are not liable for damages caused by the use or inability to use the site or its materials. Nothing in these Terms limits liability that cannot be limited by law.

8. Personal data and cookies

The processing of personal data and the use of cookies are described in the Privacy Policy and Cookies Policy, which are part of these Terms.

9. Governing law and disputes

These Terms are governed by the laws of Ukraine. Disputes shall be resolved through negotiation; if no agreement is reached, they shall be settled in court at the location of FOP Malenko H. S. in accordance with Ukrainian legislation. For consumers in other countries, mandatory consumer protection rights in their place of residence remain in effect.

10. Changes

We may update these Terms. The current version is always published on this page with the date of the update; continued use of the site after changes constitutes your acceptance of them.