situation
Sound familiar?
- your situation is non-standard, and you want to talk to the person in charge, not a manager
- you need a second opinion: proposals from other contractors, your own plan, a risk assessment
- the matter is so confidential that you are not ready to describe it in forms and emails
- you are not sure whether you need systematic work — and want to understand that in a single conversation
what’s included
A conversation based on a prepared audit
A consultation is not a conversation in the dark.
Before the meeting, the team prepares an audit of your search results — in Ukrainian, Russian and English — so the conversation starts with facts rather than a retelling of the situation.
An hour and a half with the founder — Hryhorii Malenko: a breakdown of your picture, an honest assessment of what can be fixed and what cannot, the order of actions, realistic timelines. Afterwards — a one-page summary of the key points without sensitive details.
The questions people come with: their own situation or that of someone close to them; an assessment of other proposals; preparation for a deal or a background check; “what to do right now” in an acute phase.
format
How it works
Booking via the calendar — choose a convenient slot.
Payment at booking confirms the time. The conversation takes place by video call or in person in Kyiv, by arrangement. An NDA — at your request, before the conversation begins. Minimum data for booking: your name and contact details — you will tell us the details of the situation by voice, not in a form.
A consultation with the founder of SERM.UA is a personal review of your reputational situation with Hryhorii Malenko, founder of the first reputation management agency in Ukraine (2011): a prepared audit of your search results, up to 1.5 hours of conversation, a written summary of the key points.
formats
Both formats are customized. The cost depends on the complexity of the search results, the volume of negative content, and the target outcome.
Project
A defined project with a specific outcome: changing search results and resolving a particular issue. Timeline: from a few months.
Ongoing support
Reputation as a managed asset: monitoring, responding, and developing your information landscape. For those whose name works for them every day.
agency
Why this conversation
Over fifteen years, more than 500 projects have passed through this practice — from quiet corrections to public crises.
A consultation gives you access to this experience without obligations: you leave with a plan regardless of whether we continue working together.
Honestly: sometimes the conclusion of a consultation is “you don’t need an agency, do this yourself”. That is a normal outcome, and it is worth the conversation too.
question
How is a consultation different from an audit?
It isn’t — it is one format with two names: the Reputation Audit emphasises the analysis, the consultation emphasises the conversation. The content is the same: a prepared audit + a personal review.
Can I come with a question about another person?
Yes — people close to you, partners, candidates for important roles. There is only one limit: we work with open information and within the law.
What if I need it urgently?
What if I need it urgently?
Why is the consultation paid?
Because it is work: the team prepares an audit before the conversation, and the founder dedicates an hour and a half personally. The fee is also a filter: it ensures the conversation is valuable to both sides.
